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"There was a cockroach about 10cm in size on the wall above the bed. I called and a staff member came with a broom a while later. I lost sight of it as I was trying to chase it away without even putting the bed cover on. I was lucky to be given a different room, but doing work that could get dusty right on the bed is a good indication of the situation at this hotel. While having breakfast the next morning, I was asked if I wanted coffee, and when I did, I was charged for it. I don't know what to say."

"It was great experience didn’t expect it at all I will go there again!!"

"The Internet is basically satisfactory, the service is very professional, and the location is relatively central, but Ctrip's description is wrong. The hotel is 18 kilometers away from the airport instead of 9 kilometers as described by the hotel. The owner is a local and very enthusiastic. The security downstairs is well done, and the 24-hour security guards are on duty downstairs. Hotels like Chittagong are already very good. There are no construction sites around, sleep is very quiet, very suitable for business travel"

"The location of the hotel is good and convenient, and there are supermarkets nearby. Hotel equipment is relatively good, the equipment is relatively complete. Health is also relatively clean, it is a relatively comfortable hotel. The hotel restaurant is also good."

"The breakfast is good. It is very convenient to take the highway from the airport. However, the streets are very dirty, which is a common problem in Bangladesh. The service is good. The waiter brought the luggage to the room. The floor is high, the bed is soft, and the bath water is comfortable. Two bottles of water are provided."

"Apart from front desk receptionist who never smiled, greeted or said anything that might make travellers/ customers feel welcome, other staff were helpful and friendly. However, as the first person travellers encounter and deal with inside the hotel, after helpful bellboy taking our cases as we approached the front door, and doorman greeting us, this young lady could use a’refresher’ in PR / customer service and basic politeness! The hotel was renovated in 2023 but the carpet in our room could use a thorough steam cleaning, in fact the attractive decor and overall impression are undercut by a badly stained carpet, something vacuuming cannot remedy. Both my husband and I found the mattress uncomfortable- we like firm but this was hard - ‘like a board! I noted, and did not sleep well, turning frequently from one side to another. Had we stayed longer than two days, we would have asked to move rooms or have a ‘topper’ added. There were several good restaurants in the neighbourhood as well as a buzzy night market. Centrally located, we were able to access tourist sites easily by tuk tuk."

"Summary of Experience 1.Check-In: The check-in desk was efficient and friendly. 2.Dining Experience: I stayed for 4 nights, enjoying 4 breakfasts, 2 buffet dinners, and 1 dinner at the Italian restaurant on the 20th floor. Unfortunately, the overall service did not meet the standards of a 5-star hotel. At breakfast, coffee was not served despite ordering, and during the buffet dinner, I was asked to settle my bill within the first hour due to a crowded restaurant. 3.Room Amenities: The mini-fridge in my room was non-functional, and I chose not to request a replacement. 4.Pest Issues: I encountered mosquitoes in my room. After informing the front desk, anti-mosquito spray was applied. 5.Billing Confusion: My most significant issue occurred during my first meal at the Italian restaurant. After signing the bill with my room number, I received a call asking for credit card payment. Initially, I thought this was standard procedure. I requested the waiter to verify my guest status with the front desk, explaining my stay was registered with my passport. However, five minutes later, the waiter knocked on my door with a payment machine, insisting I settle the bill. This was both embarrassing and confusing, as I had already verified my status. Despite my attempts to clarify, I felt pressured to pay after a long flight and a full day of meetings. When I contacted the front desk for clarity, I was told the issue was due to not providing a deposit, which I was never informed about at check-in. I emailed the hotel manager the following day but did not receive a response. 6. Check-out: I was incorrectly charged for mini-bar expenses, but the front desk ultimately waived the charges."